Support

Find a quick answer below, or email us anytime.

Still stuck? Email hello@spindlmusic.com — we usually reply within a day.

Getting started

How do I add a record? Tap Add, then choose one of three ways: Scan barcode (point your camera at the barcode), AI Snap (photograph the cover and we identify it), or Add manually (type it in). After you pick the right pressing, you can pull full details from Discogs and add your own condition, price, and notes before saving.

What’s the “Which pressing is this?” screen? Many albums have several editions (years, formats, labels). Pick the one that matches your copy and we’ll fill in the year, label, country, tracklist, and artwork — without overwriting anything you’ve already entered.

Can I import a whole collection? Yes — use Discogs import to bring in your existing collection.

Scanning & AI

The barcode won’t scan. Make sure there’s good light, hold steady, and fill the frame with the barcode. If it still won’t read, use AI Snap or add the record manually.

Tips for AI Snap. Photograph the front cover straight-on in good light, filling the frame. We read the text on the sleeve to find matches — then you confirm the correct one.

I ran out of AI scans. Free accounts include 5 scans to start. Pro includes a large annual allowance, and you can buy a 100-scan top-up pack anytime from the Go Pro screen.

Collection value

How is my collection’s value calculated? From Discogs marketplace data for each release, compared against what you paid — so your dashboard shows whether your collection is up or down overall, portfolio-style.

Why is a record’s value blank? Some pressings don’t have current market data, or a value hasn’t been fetched yet. Open the record and refresh from Discogs, or enter an estimate yourself.

Pro & billing

What’s free vs. Pro? Free includes up to 50 albums, barcode scanning, collection and wishlist, Discogs import, and 5 AI scans. Pro adds unlimited albums, a large AI-scan allowance, live collection values, and cloud backup.

How do I restore a purchase? Open Go Pro and tap Restore purchases.

How do I cancel or manage my subscription? On iPhone: Settings → your Apple ID → Subscriptions → Spindl. Subscriptions auto-renew unless cancelled at least 24 hours before the period ends.

Refunds. Purchases made through the App Store are handled by Apple — request a refund at reportaproblem.apple.com.

Account & data

How do I delete my account? In the app: Settings → Delete account. This permanently removes your account and all your data.

How do I sign in? Use email and password, Sign in with Apple, or Google — whichever you prefer.

Is my collection private? Yes. Your collection is tied to your account and isn’t shown to others unless you choose to share it. See our Privacy Policy.

Can’t find what you need? Email hello@spindlmusic.com. See also our Privacy Policy and Terms of Service.